MaterialClear support

Let’s make the next step clear.

Support covers installation, requirements, receiving, supplier access, evidence, inspection, readiness, and verified data requests.

What to include

• Your shop domain and the affected order reference.
• What you tried, the approximate time and time zone, and the error message.
• A screenshot with customer information and access links removed.

Do not send passwords, Shopify tokens, supplier bearer links, customer personal information or private evidence files by email. We do not offer telephone support or promise a response-time SLA during pre-launch.

Data requests

Tell us whether you need access, export or deletion. We verify authority and scope before acting. See our Privacy Policy for current handling.